Communicate

Where there is an ”active” tenancy associated with a letting unit, you can communicate with the current tenant directly from the repairs list.

From the actions button in the repairs list, select ”email” or ”sms” to choose the method of communication.

Email

If email is selected, a pop up will appear with the current tenancy details and the subject/body can be edited. On hitting send, an email will be sent to the current tenant.

Ensure you have entered details in settings such as the from email and a BCC email which allows for you to see that email was sent and allows for a copy of the email to be retained for future reference.

The text of the email will be stored in the communication table of the tenancy.

SMS

You can also SMS the current tenant directly from the repairs action button.

Enter the text you want to send. A copy of the text will be stored in the communication table for the tenancy.

SMS sent are charged per 160 character message. See the SMS section for more details.

Contents
Email
SMS