Enquiries are where new tenancies start (but not for existing tenancies you may be importing into the database). After an enquiry, an interested party becomes an applicant and then ultimately a tenant.
The enquiries system has many useful features including:
log communications with the enquiry
online bookings for viewings
receive holding deposit directly into your bank account
direct the enquiry to complete an application form online which is added to Tenancy Manager automatically.
Note: an enquiry record is automatically deleted after 90 days since being added so as to comply with GDPR.